Top Frequently Asked Questions[bg_faq_start]
WHERE CAN I GET OMLET CHAT?
HOW DO I FIND PEOPLE TO CHAT WITH?
You can chat with others on Omlet by inviting any of your friends from your address book, email contact list, or Facebook friends based on which sign up method you used. In addition we have introduced a new contact method using your “Omlet ID”. You can create an Omlet ID by going to the left main menu and then tapping your username at the top. From there you where you will see the option to create an Omlet ID. Once you have created an Omlet ID your friends or other users who know your ID can search for this to instantly start a chat with you.
WHY HAVEN’T I RECEIVED A VERIFICATION EMAIL OR SMS PIN?
If you have not received a verification email please make sure you have typed in the address correctly on sign up and check your spam folder to make sure the email did not get stopped there. If you still haven’t received a message reach out to us using the feedback button in the left main menu. We will set you up!
For SMS pin there are particular rules that our services need to abide by. For example if you are located in India we can only contact you between the hours of 9a.m. and 9p.m. In addition if your number is on the national do not contact list we cannot legally contact you and you will need to get in touch with your cell service provider to resolve the issue. We are working to improve this and you may sign in with email and Facebook in the meantime.
If none of the above are an issue and you still haven’t received an SMS pin please reach out to us!
HOW DO I USE OMLET?
Omlet has a wide range of features to make your chat experience as expressive and useful as possible. Check out our Getting Started section below to learn more about the basics. Alternatively inside the app you can go to the left main menu and tap on “Settings” and scroll down to “Feedback” where you can start a chat and ask specific questions with a member of the Omlet team.
WHAT IS OMLET?
Omlet Chat is a messaging service like text or other chat apps, but what sets us apart is our wide range of social features to make chatting with groups and friends more fun and creative. For example we offer a chat location feature called “Nearby Chats” to instantly start a chat at your location that others can join. We also are the worlds first chat app to give you, the user, ownership over your data. We will not use your personal data to make money through advertising. You can learn more about our data model here.
HOW DO I DELETE MY ACCOUNT?
Deleting your account on Omlet is different from other services since we do not store any of your chat data past two weeks. To delete your account all you need to do is disconnect any cloud storage accounts and log out. Your chat data will be permanently deleted after the two week window has expired and your account activity will be gone. To log out navigate to the left menu and tap “Settings” from there you can disconnect your cloud storage accounts and log out of the app from the button at the bottom.
HOW DO I INVITE FRIENDS?
To invite friends navigate to the left side main menu and tap “Contacts” and then tap the “Add others” tab. From this page you can invite them using their Omlet ID, from your address book or Facebook friends if you have connected those accounts to Omlet. If your friends are not already on Omlet they will receive and invitation when you add them to a chat.
WHAT ARE NEARBY CHATS?
Nearby Chats is a unique feature which allows you to start a chat based on your present location. Chats started this way can be PIN protected for privacy or public to allow groups to form and chat on the fly! Once a nearby chat has been started it can be toggled on and off for other nearby Omlet users to find. Chats visible in this way will stay active for 4 hours by default or you can change them to stay active for up to a week. After this period they are removed from the map and become a regular chat. Nearby chats have a range of roughly three kilometers.
WILL OMLET EVER POST TO MY FACEBOOK?
HOW DO I CLEAR MY CHAT HISTORY?
To clear chat history you may long press on any comment to delete it. However, if you delete another persons comment they will see in place of the comment a notification that someone has deleted it. Omlet chats are democratic in nature meaning everyone inside a chat has equal ownership over the conversation. Because you own your data you may leave a chat and the data will be deleted after two weeks if you are not connected to a cloud storage service, but anyone else still in the chat will still own the data as well. To leave a chat long press on the chat from the chat list and tap “leave”.
HOW MANY PEOPLE CAN BE IN A CHAT?
As many friends as you want to invite!
WHAT IS PINNING/UNPINNING CONTACTS?
Pinning/unpinning a contact is a way to turn on or off whether a contact shows in your contact list. For example if you don’t want to see a particular contact you may unpin them and they will no longer show up in your list. Searching for them will still surface the user so you may pin them again if desired. To unpin a contact navigate to their profile page whether in a chat or in your contact list and tap the push pin icon, the third button to the right at the top.
HOW DO I UNLIKE SOMETHING?
You can unlike anything you have liked by long pressing the comment and tapping on unlike. [bg_faq_end]
HOW DO I START A CHAT?
To start a chat tap the chat icon in the main feed list where you will be prompted to invite a friend from your contact list or begin a chat with yourself by tapping “Start Chat” without inviting anyone.
HOW DO I UNLIKE SOMETHING?
To invite friends friends navigate to the left side main menu and tap “contacts” and then “Add / Invite friends”. If your friends are not already on Omlet they will receive and invitation when you add them to a chat.
HOW DO I INVITE FRIENDS?
To invite friends friends navigate to the left side main menu and tap “contacts” and then “Add/Invite friends”. If your friends are not already on Omlet they will receive and invitation when you add them to a chat.
HOW DO I SET/CHANGE MY OMLET ID?
Omlet IDs are permanent so choose wisely! You can create an Omlet ID by going to “Settings” and then tapping “Identities” and “Create and Omlet ID”. Once you have created an Omlet ID your friends or anyone you choose to tell can search for this unique name to instantly start a chat with you.
HOW DO I ADD SOMEONE TO AN EXISTING CHAT?
Adding someone to a chat is a very simple and similar process to starting a chat. From inside a chat: Tap the chat menu 3 dot button in the top right corner. From there you can see all of the information about who is in the chat and may also invite others by tapping the “Add Members” button.
Invite link: You can also send an invite link to anyone you want to add to a chat. To do this go to the chat you wish to add a member too and tap the chat menu 3 dot button in the top right corner. From there tap the “Share” button in the right corner. This will generate a unique URL for the chat which you can copy and past to send or tap “Share this chat” to send via email, text, or another Omlet chat.
HOW DO I DOWNLOAD MORE STICKERS?
To download more stickers open the sticker drawer inside a chat by tapping the smiley icon in the text bar. Following this tap the “+” icon in the bottom right corner which will open the sticker store. Currently our sticker packs are all free with more on the way!
HOW DO I SET MY PROFILE PICTURE?
To set your profile picture navigate to the left main menu and tap on the Omlet circle at the top. You may choose from your gallery, search from the web, or take one on the spot with your camera!
HOW DO I CONNECT TO CLOUD STORAGE?
Since Omlet lets you own your data we do not keep anything longer than 2 weeks.[linkdata] But since you own your data you have the choice to back all of your chats to a cloud storage provider. Currently we offer 3 options with more on the way! To connect tap on “settings” in the left side main menu, and then “Cloud Storage”. Select the storage provider of your choice and follow the login prompt. You will need to have an account already set up in order to connect.
HOW DO I LOG OUT?
To log out tap on “Settings” in the left main menu and then tap “Identities” and tap the logout button at the bottom.